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Missed-call text-back and websites for local trades

Miss a call. Keep the job.

When you can't pick up, the caller gets a text from your business within seconds. They tell you what they need, and you get the lead on your phone before they call the next company on Google.

$197 a monthNo contractKeep your numberNeed a website too? From $299 →
TP
Tidewell PlumbingText message
Missed call · 2:14 PM
Hi, this is Tidewell Plumbing. Sorry we missed your call. Want help by text? Reply with what you need and we'll text you back. Reply STOP to opt out.
2:14 PM · 9 sec after the call
Water heater is leaking all over the basement
Got it. Is it a steady leak or a drip? We can usually get someone out today.
Steady. Can someone come today?
Urgent lead sent to ownerWater heater leak · wants service today
Example conversation · fictional business ·
The problem

You're under a sink. The phone rings.

You can't answer on a roof, in a crawl space or behind the wheel. Plenty of callers won't leave a voicemail. They hang up and try the next company on the list. By the time you see the missed call, the job may already be gone.

A text that goes out in seconds gives them a reason to keep talking to you.

Recents · TuesdayIllustration
  • (973) 555-0181Missed · no voicemail
  • (862) 555-0127Missed · no voicemail
  • (973) 555-0148Missed · texted back · booked
  • (201) 555-0163Missed · no voicemail
How it works

Three things happen. You do none of them.

1 · Call missed

A customer calls and you can't answer

Your phone rings like it always does. If nobody picks up, the call forwards to your text-back line and the caller can leave a voicemail.

2 · Text sent

They get a text from your business

Within seconds, written in your words, with your business name. They reply with what they need.

3 · Lead delivered

You get the lead on your phone

Who called, what the job is and how urgent it is. Call them back when you're off the ladder.

What's included

Set up for you. Running in the background.

Texts in seconds

The first text goes out right after the missed call, day or night.

Written in your voice

We write the messages with you on setup, so they sound like your shop and not a robot.

Urgent alerts

Messages that mention things like "flooding," "no heat" or "sparking" get flagged and sent to you right away.

Lead summary

Each conversation is summed up in one text to you: name, job, address if they gave it, and when they want it done.

Keep your number

Nothing changes for your customers. We set up forwarding on your existing line.

Carrier-registered texting

Callers get one text, and more only if they reply. Replying STOP opts them out right away. We register your business with the mobile carriers, which is required for business texting.

The math

How many jobs pay for it?

Move the slider to your average job. This is plain arithmetic, not a prediction. How many calls you win back depends on your business and your customers.

$350
$100$3,000
One saved call pays for
1.8 months

At $197 a month, you break even with one recovered job every 1.8 months.

Websites

See your new website before you pay for it.

Fast, phone-first sites for trades. Your services, reviews, hours and a big tap-to-call button. We build a free preview of your site first, and you pay only if you want it.

Tidewell Plumbing, Heating & ACOpen 24 hours, Mon to SatCall now
Plumbing & HVAC · fictional sample
Ridgeline Roofing Co.Free roof inspections · Licensed & insuredGet a free estimate
Roofing · fictional sample
Bright Path ElectricPanels, EV chargers, generatorsCall the shop
Electrical · fictional sample
1 · Free previewSend your business name. We build a preview with your real info, usually the same day.
2 · Look at it on your phoneWe text you the link. Ask for changes or pick a plan.
3 · It goes liveDomain and hosting for the first year are included. You own the domain.
Pricing

Simple prices. No contracts.

Website · Standard
$299 one time
  • One fast page with everything a customer needs
  • Services, Google rating and hours
  • Tap-to-call button on every phone
  • Quote requests sent to your email
  • Domain and hosting, first year included
  • 30 days of free changes
Website · Premium
$499 one time
  • Everything in Standard
  • Custom design in your colors and fonts
  • Home, Services, About and Contact pages
  • Every service explained on its own
  • Your story and photos on an About page

Text-back: carriers must approve your business before texts go out, usually 1 to 3 weeks after signup. We'll need your legal business name, EIN, address and website.

Websites: free preview first, paid once only after you approve it. After 30 days, changes are $25 each. Domain renewal after year one is billed at cost.

Carriers review your website before approving text-back. We can't guarantee approval or any number of new jobs, but we'll help you fix anything the carriers flag.

Questions

What owners ask first

Do I have to change my phone number?

No. Customers keep calling the number they already have. We set your line to forward unanswered calls to your text-back number, which takes a few minutes on most carriers.

What do the texts say?

Whatever you want them to. We write them with you during setup and you approve every message before it goes live. They always include your business name and how to opt out.

Is this spam?

No. Only people who just called your business get a text, and only one, unless they reply. It's never used for advertising. Anyone who replies STOP, or asks in their own words to stop, is removed and never texted again.

What if a customer replies at 2 AM?

The conversation continues and you get the summary. Urgent jobs are flagged so you can decide whether to call back now or in the morning.

How long until it's running?

Setup takes one call. Carrier approval for your business usually takes 1 to 3 weeks. We test it with you before it goes live.

Can I cancel?

Yes. Text-back is billed monthly and renews automatically, with no contract and no cancellation fee. Cancel anytime from your billing portal or by calling or texting us. Service runs through the end of the month you've paid for, and you won't be charged again. See our Service Terms.

Do I pay for a website before I see it?

No. We build a free preview of your site first. You pay only if you want it to go live.

Can I get just a website, or just text-back?

Yes. Each works on its own. Many shops start with one and add the other later.

Contact

Book a demo or get a free preview.

For text-back, book a 10-minute demo: you'll call a test line, let it ring and get the text yourself. For a website, send your business name and we'll build a free preview.

(862) 256-2103
Call us
Email: service@nightskylabsllc.com
Night Sky Labs LLC · New Jersey